> ## Documentation Index
> Fetch the complete documentation index at: https://docs.savemydb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding Agent Status

> What online, idle, and offline mean for your agents.

The [Agents page](https://app.savemydb.com/agents) shows a live status for each installed agent.

| Status      | Meaning                                                                                         |
| ----------- | ----------------------------------------------------------------------------------------------- |
| **Online**  | The agent is running and connected to savemydb. Backup jobs can run normally.                   |
| **Idle**    | The agent registered recently but hasn't sent activity in a while. Usually resolves on its own. |
| **Offline** | The agent isn't currently connected. Backup jobs assigned to it won't run until it reconnects.  |

## If an agent shows offline

This usually means one of the following:

* The server the agent is installed on is powered off or restarting
* The agent's background service has stopped
* The server's network connection is down

<Steps>
  <Step title="Check the service is running">
    See the installation guide for your operating system to check the agent's service status.
  </Step>

  <Step title="Check network connectivity">
    Confirm the server can reach the internet — the agent needs an outbound connection to savemydb.
  </Step>

  <Step title="Restart the service">
    Restarting the agent's service usually re-establishes the connection within a few seconds.
  </Step>
</Steps>

If the agent still won't reconnect, see [Agent Not Connecting](/troubleshooting/agent-not-connecting).