> ## Documentation Index
> Fetch the complete documentation index at: https://docs.savemydb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Does savemydb ever see my actual database data?">
    No. The agent runs on your own server, performs the backup locally, encrypts it, and uploads it directly to your chosen storage. savemydb's dashboard never connects to your database directly.
  </Accordion>

  <Accordion title="Do I need to open any firewall ports?">
    No. The agent always connects outward to savemydb — you never need inbound ports, port forwarding, or firewall changes.
  </Accordion>

  <Accordion title="Can one agent back up multiple databases?">
    Yes. Add multiple database connections, all pointing at the same agent.
  </Accordion>

  <Accordion title="What happens if my server goes offline during a backup?">
    The job fails, the failure is logged in your [Backup History](/monitoring/backup-history), and an email notification is sent if you've configured one. The next scheduled run proceeds normally once the server is back online.
  </Accordion>

  <Accordion title="Can I use my own S3 bucket instead of savemydb's storage?">
    Yes. See [Connecting Your Own Storage](/storage/connecting-your-own-storage).
  </Accordion>

  <Accordion title="What happens to my backups if I delete a job?">
    Existing backups already taken aren't deleted. Only future scheduled runs stop.
  </Accordion>

  <Accordion title="Is there a limit to how many agents or databases I can have?">
    Not currently. Add as many agents and database connections as you need.
  </Accordion>

  <Accordion title="How do I get notified if a backup fails?">
    Set a notification email in Settings. See [Notifications](/monitoring/notifications).
  </Accordion>
</AccordionGroup>

## Still have a question?

[Contact support](mailto:support@savemydb.com) — we're happy to help.