If an agent shows offline
This usually means one of the following:- The server the agent is installed on is powered off or restarting
- The agent’s background service has stopped
- The server’s network connection is down
1
Check the service is running
See the installation guide for your operating system to check the agent’s service status.
2
Check network connectivity
Confirm the server can reach the internet — the agent needs an outbound connection to savemydb.
3
Restart the service
Restarting the agent’s service usually re-establishes the connection within a few seconds.