| Error | Cause | Fix |
|---|---|---|
database "x" does not exist | The database name in your connection doesn’t match a real database | Check for typos in your connection settings |
connect db: ping postgres: ... | The agent couldn’t reach the database | Confirm host, port, and that the database server is running and reachable |
exec format error | Wrong agent build downloaded for your CPU architecture | Re-download using the correct build for your OS and architecture |
Agent not connected | A change was made in the dashboard, but the target agent is offline | Bring the agent back online — changes apply automatically once it reconnects |
Invalid or expired verification token | The email verification link was already used or has expired | Sign up again, or contact support for a new link |
Email already registered | An account already exists with that email | Sign in instead, or use Forgot password? |
Troubleshooting
Common Errors
Quick reference for specific error messages.
If you run into an error not listed here, contact support with the exact message shown.