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Agent never appears in the dashboard

1

Confirm the agent is actually running

See the installation guide for your operating system to check the agent’s service status.
2

Check the agent's logs

Check the log file inside the install folder, or view Windows Event Viewer for the savemydbAgent service.
3

Check for a network or firewall block

The agent needs outbound HTTPS access. If your server is behind a restrictive firewall or proxy, confirm outbound connections to savemydb.onrender.com on port 443 are allowed.
4

Verify the API key

Open the agent’s config.yaml and confirm the api_key field matches the key shown on your Download Agent page. A mismatched key causes the agent to be rejected silently.

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Agent shows offline after working previously

This usually means the agent’s process stopped, or the server it’s running on lost network connectivity or was restarted. Restarting the agent’s service (see your OS’s installation guide) typically resolves this within a few seconds.

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Still stuck?

Contact support with your agent’s name and approximately when it last connected successfully.